Shipping Policy

At Aquashoppe, we strive to ensure the safe and timely delivery of all orders across India. Every shipment is carefully packed to protect live fish, shrimp, aquatic plants, and aquarium accessories during transit.

Order Processing & Dispatch

Orders are processed after successful payment confirmation and are generally dispatched between Monday and Tuesday.

• Orders are shipped based on the weekly dispatch schedule.

• Processing times may be extended during holidays, sales events, or unforeseen circumstances.

• Tracking details will be shared once the order is dispatched.

Packaging Standards

We take special care while packing all products to ensure they reach customers in good condition.

• Live fish and shrimp are packed in oxygen-filled bags.

• Aquatic plants are packed to retain moisture and freshness.

• Accessories are securely packed to prevent transit damage.

• Every order is checked before dispatch.

While we use reliable packaging methods, transit conditions remain beyond our control.

Delivery Coverage

We ship to most serviceable pin codes across India through trusted courier partners.

• Doorstep delivery is available in most locations.

• Some remote areas may require parcel collection from the nearest courier office.

• Delivery availability depends on courier service coverage.

Customers are responsible for providing accurate shipping details during checkout.

Estimated Delivery Time

Delivery timelines vary depending on the destination.

• South India: Approximately 2–4 business days.

• Other regions: Approximately 3–7 business days.

• Remote locations may require additional time.

Delivery timelines are estimates and cannot be guaranteed.

Tracking Your Order

Tracking information will be shared after dispatch.

• Use the tracking number provided to monitor your shipment.

• Check courier updates regularly.

• Contact us if tracking information remains inactive for an extended period.

Customer Responsibilities

To ensure smooth delivery, customers should:

• Provide a complete and accurate address.

• Share a valid contact number.

• Ensure someone is available to receive the parcel.

• Collect the shipment promptly if requested by the courier.

Aquashoppe will not be responsible for delivery failures caused by incorrect information or uncollected shipments.

Shipping Delays

Occasionally, deliveries may be delayed due to circumstances beyond our control, including:

• Adverse weather conditions

• Floods or natural disasters

• Transport disruptions

• Government restrictions

• Public holidays

• Courier operational issues

Aquashoppe shall not be liable for delays caused by such events.

Live Fish, Shrimp & Aquatic Plants

Live aquatic livestock require proper care upon arrival.

• Inspect the shipment immediately after delivery.

• Acclimate livestock properly before introducing them into the aquarium.

• Maintain suitable water parameters and tank conditions.

Aquashoppe is not responsible for losses caused by improper acclimation, unsuitable aquarium conditions, or incompatible tank mates.

Shipping Charges

Shipping charges are calculated based on the order, destination, and courier availability.

• Charges are displayed during checkout.

• Additional charges may apply for certain remote locations.

• Shipping charges are non-refundable once an order has been dispatched.

Important Notes

• Delivery dates are estimates only.

• Courier delays do not automatically qualify for refunds.

• Customers should inspect shipments upon delivery.

• Unboxing videos are strongly recommended.

• Aquashoppe reserves the right to update this Shipping Policy at any time.

By placing an order with Aquashoppe, customers agree to the terms outlined in this Shipping Policy.